Welcome to Crust & Ember Pizzeria's privacy policy. We value your trust and are committed to protecting your personal information when you visit our site at solacesharedportal.xyz or use our services for delicious pizza experiences. This policy explains what information we collect, how we use it, who we share it with, and your choices regarding your data. By using our site, you agree to the collection and use of information in accordance with this policy.
Information we collect
We may collect several categories of information to provide and improve our services, including:
- Personal data you provide voluntarily, such as your name, phone number +44 20 7946 0958, and any messages you send us through contact forms or chat.
- Usage data about how you access and interact with our site, including pages visited, time spent on pages, and the features you use.
- Technical data such as IP address, browser type, device identifiers, and cookies, which help us analyze trends, administer the site, track users' movements around the site, and gather demographic information.
- Location data when you allow it, to tailor delivery and promotions to your area.
How we use information
We use the collected data for various purposes, including:
- To provide and maintain our services, process orders for meals, and deliver items to you.
- To communicate with you about your orders, updates, and promotions for London customers.
- To customize and improve your experience on solacesharedportal.xyz, including content and offers relevant to your preferences.
- To analyze site usage and performance, detect and prevent fraud, and maintain the security of our systems.
- To comply with legal obligations and enforce our policies.
Sharing of information
We may share your information as described below or as otherwise described to you in this policy:
- With service providers who perform services on our behalf, such as payment processing, order fulfillment, and data hosting, under appropriate confidentiality obligations.
- With our business partners to offer you promotions or services that may be of interest, subject to your preferences.
- In response to legal process, to protect our rights, safety, and property, or to investigate potential violations of law.
Cookies and tracking technologies
We use cookies and similar technologies to collect information about your activity on our site, to remember your preferences, and to deliver a smooth and personalized experience. You can manage cookies through your browser settings, but note that disabling cookies may affect the functionality of solacesharedportal.xyz.
Security
We implement reasonable security measures to protect your data from unauthorized access, loss, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your choices and rights
You can:
- Request access to the personal data we hold about you and request correction or deletion where appropriate.
- Object to or restrict certain processing of your data.
- Withdraw consent where processing is based on consent.
- Request portability of your information where applicable.
To exercise these rights, contact us at +44 20 7946 0958 or through the contact options on solacesharedportal.xyz. We will respond in accordance with applicable laws.
Data retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law. After the retention period ends, we securely delete or anonymize the data.
International transfers
We may transfer your information to countries outside your home country. When we do so, we will protect your data with appropriate safeguards and in accordance with this policy.
Children
Our services are not directed to children under the age of 16. If you become aware that a child has provided personal data to us without proper consent, please contact us so we can take action to remove such information.
Updates to this policy
We may update this privacy policy from time to time. The latest version will be posted on solacesharedportal.xyz with a notice of the effective date. Last updated: 2025-10-01. We encourage you to review the policy periodically for any changes.
How to contact us
If you have questions about this policy or our privacy practices, please reach out to us at +44 20 7946 0958 or via the contact options on solacesharedportal.xyz. If you believe your rights have been violated or you want to exercise your rights, we will respond promptly and in accordance with applicable laws. Our operations, including postal correspondence, can be addressed to WC2E 9HA, United Kingdom, London, 43 Bedford Street.